Cleopatra Casino Terms & Conditions

These Terms & Conditions apply to your use of the Cleopatra Casino website, related services, games, promotions and account facilities. In these terms, “Cleopatra Casino”, “we”, “us” and “our” refer to the operator of the website, while “you” and “your” refer to the person using the services.

You must read these terms before using the website. If you do not agree with any part of them, you must not access the website, open an account, deposit money or play games. Additional terms may apply to particular games, promotions, payment methods or services. Where additional terms are provided, they form part of these Terms & Conditions.

We may update these terms from time to time to reflect changes to the website, applicable requirements, technology, services or business practices. The current version will be made available on the website. You should review the terms regularly. Continued use of Cleopatra Casino after an update means that you accept the revised terms.

Eligibility and lawful use

You may use Cleopatra Casino only where online gambling is lawful for you and where the services are available to you. You are responsible for checking the laws that apply in your location before using the website. You must not use the website if doing so would breach any law, regulation, court order or other restriction that applies to you.

You must be of the minimum legal gambling age that applies to you. You must not allow another person to use your account, and you must not use the website on behalf of another person. We may refuse access, request information or restrict an account where we reasonably believe that eligibility, identity, location or lawful-use requirements have not been met.

Account information and security

• You must provide information that is accurate, complete and current when registering and whenever we reasonably request an update.
• You must keep your login details confidential and take reasonable steps to prevent unauthorised access to your account.
• You must tell us promptly if you suspect that your account or login details have been compromised.
• You may hold only one personal account unless we expressly allow otherwise.
• You must not create an account using a false identity, another person’s details or information that you are not authorised to use.

You are responsible for activity carried out through your account unless you have notified us of unauthorised access and we have had a reasonable opportunity to act. We may suspend or close an account where information is inaccurate, where account security is at risk, or where we identify suspected misuse, fraud or a breach of these terms.

You may deposit funds using payment methods made available through the website. You must use a payment method held in your own name or otherwise have the legal authority to use it. We may decline, delay or reverse a transaction where it cannot be verified, appears unauthorised, creates a security concern or does not comply with applicable requirements.

You should check all transaction information before confirming a deposit or other payment. You are responsible for ensuring that your payment account has sufficient funds and that any fees charged by a bank, card provider or payment service are understood by you. We do not control fees imposed by third parties.

Funds credited to your account are for your personal use in connection with the available services. You must not use Cleopatra Casino to hold, transfer or move money for another person. We may conduct checks relating to the source and ownership of funds where reasonably necessary.

Games are provided for entertainment and involve risk. Outcomes are determined by the relevant game mechanics and, where applicable, random systems. You accept that losses may occur and that you should never gamble with money needed for living expenses, bills or other financial commitments.

Withdrawals and verification

Withdrawal requests may be subject to account, identity, payment and security checks. We may require supporting documents or further information before processing a withdrawal. The information requested must be genuine, readable and sufficient for the relevant check. Any processing arrangements, available methods or applicable conditions will be shown on the website or during the transaction process.

We may delay or refuse a transaction where there is a reasonable concern about fraud, money laundering, unauthorised payment activity, duplicate accounts, a breach of these terms or another legal or security issue. We may also take any action required by an applicable authority or legal obligation.

Errors and interrupted services

We aim to keep account balances, game information and transaction records accurate. If a technical, administrative or other error results in an incorrect balance, result, payment or credit, we may correct the error and reverse or adjust the affected transaction. If you receive funds or credits in error, you must not use them and must notify us through the available support channel.

The website or games may occasionally be unavailable because of maintenance, upgrades, technical faults, network issues or circumstances outside our reasonable control. We do not guarantee uninterrupted access. Where a game or transaction is interrupted, we may investigate the relevant records and apply the outcome required by the game rules, system records and applicable requirements.

Cleopatra Casino supports a safe and responsible approach to gambling. Gambling should be an entertainment activity, not a way to make money, recover losses or solve financial problems. Set a budget before you play, keep track of your time and spending, and take regular breaks.

• Do not chase losses or increase stakes to try to recover money.
• Do not gamble when affected by alcohol, drugs, stress or strong emotions.
• Do not borrow money or use money set aside for essential expenses to gamble.
• Use available deposit, spending, loss, time or session controls where offered.
• Consider taking a break or requesting account closure if gambling is no longer enjoyable or feels difficult to control.
• Seek independent support if you are concerned about your gambling or someone else’s gambling.

We may apply safer gambling measures, including activity reviews, limits, cooling-off periods, account restrictions or closure. We may also refuse a request to reopen an account where we believe doing so would not support safe gambling. Account controls may not take effect until confirmed or processed, so you remain responsible for activity before the relevant restriction is applied.

Privacy and verification

We collect and use personal information to provide the website and services, manage accounts, process transactions, verify identity and eligibility, protect the website, meet legal obligations and support responsible gambling. Our Privacy Policy explains how personal information is handled, including relevant rights and choices.

You agree to cooperate with reasonable identity, age, location, payment, fraud, security and source-of-funds checks. We may use information from you, service providers or other lawful sources for these purposes. Failure to provide requested information may result in restricted access or account action.

Prohibited conduct

• Using the website for an unlawful, fraudulent or dishonest purpose.
• Attempting to manipulate a game, payment process, promotion, bonus feature or technical system.
• Using automated software, bots, scripts or other tools to access or interact with the website without permission.
• Introducing malware, harmful code or material that may damage or interfere with the website.
• Infringing another person’s intellectual property, privacy or other legal rights.
• Trying to bypass security, account restrictions, location controls or responsible gambling measures.

Promotions, offers, competitions and promotional credits may be subject to separate terms. Those terms will explain eligibility, participation requirements, expiry, wagering or play conditions where relevant, and any restrictions that apply. You should read the specific terms before participating. If promotional terms conflict with these Terms & Conditions, the specific promotional terms apply to that promotion to the extent of the inconsistency.

We may amend, suspend or withdraw a promotion where reasonably necessary, including because of technical problems, suspected abuse, legal requirements or circumstances outside our control. We may withhold or remove a promotional benefit where it has been obtained through error, fraud, collusion, misuse or a breach of the applicable terms.

Website content and intellectual property

The website, including its text, design, graphics, logos, software, game presentation and other content, is owned by or licensed to Cleopatra Casino or its relevant suppliers. You may use the website for personal, lawful purposes only. You must not copy, reproduce, distribute, modify, publish, sell, reverse engineer or commercially exploit website content unless permitted by law or authorised by us in writing.

Third-party websites, payment services and other external services may be accessible through links or integrations. We do not control every third-party service and are not responsible for its content, availability, privacy practices or terms. You should review the terms that apply to any third-party service before using it.

Suspension, closure and liability

We may suspend, restrict or close an account where we reasonably consider it necessary, including for a suspected breach of these terms, security concern, verification issue, unlawful activity, responsible gambling concern or legal requirement. You may stop using the website at any time. Account closure does not remove rights or obligations that arose before closure.

To the extent permitted by law, the website and services are provided on an available basis and we do not guarantee that they will always be secure, uninterrupted, error-free or suitable for every purpose. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

To the extent permitted by law, we are not responsible for loss arising from your misuse of the website, unauthorised access caused by your failure to protect account details, interruptions outside our reasonable control, or reliance on information that is incomplete or out of date. These terms do not limit liability where doing so would be unlawful.

Applicable law and questions

These terms are intended to operate consistently with applicable Australian law and any mandatory requirements that apply to the services and your use of the website. If a court or competent authority finds a provision invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

If you have a question, complaint or concern about these terms, your account or a transaction, please use the support options provided on the Cleopatra Casino website. We may ask for information needed to verify your identity and investigate the matter. Nothing in this section limits any rights or complaint options available to you under applicable law.