Privacy Policy

When you use Cleopatra Casino, we may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on the services you use, the checks required and the choices you make.

Account and identity information

This may include your name, date of birth, contact details, username, account preferences and other information needed to create and manage an account. We may also collect information you provide when you contact customer support, make a request or take part in account-related processes.

Verification information

To help confirm identity, eligibility and account ownership, we may request verification documents or other supporting information. Depending on the circumstances, this may include documents containing identity, address or age information. Verification information is handled for account security, anti-fraud checks and compliance with legal obligations.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, account balances and other transactions. Payment details may be processed through payment providers or other service providers. We may receive information needed to confirm or reconcile a transaction, but payment information may be handled directly by the relevant provider under its own privacy terms.

Device, technical and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, operating system, device information, approximate location, pages viewed, session activity and security events. We may also collect information about how you interact with the website to maintain performance, improve services and identify unusual or unauthorised activity.

Personal information is used only for reasonable purposes connected with operating the website, providing gambling services, meeting legal requirements and supporting account security. These purposes may include:

• Creating, maintaining and administering your account.
• Processing and recording deposits, withdrawals and other transactions.
• Confirming your identity, age, eligibility and account ownership.
• Carrying out anti-fraud, anti-money-laundering, security and risk checks.
• Providing customer support and responding to questions, complaints and requests.
• Operating, maintaining, troubleshooting and improving the website and its features.
• Understanding website usage and testing services, subject to applicable requirements.
• Sending service messages about your account, transactions, security or important changes.
• Sending marketing communications where permitted and where you have provided the required consent or another lawful basis applies.
• Meeting record-keeping, reporting and other legal obligations.
• Protecting the rights, property, safety and security of players, the website and relevant service providers.

Where personal information is no longer needed for a legitimate business or legal purpose, it may be deleted, anonymised or securely disposed of. Some records must be kept for a period required by law even after an account is closed. This means that closing an account does not always result in the immediate deletion of every record.

Cleopatra Casino may use cookies, pixels, local storage and similar technologies. These technologies are small files or data elements placed on your device or accessed by your browser. They help the website remember settings, keep sessions secure, understand website activity and support essential functions.

Some cookies may be necessary for the website to operate, while others may help with performance, analytics, preferences or relevant communications. The information collected through these technologies may include device details, browser information, pages visited and interactions with website features.

You can manage or restrict cookies through your browser settings. If you disable or delete certain cookies, some website functions may not work correctly, and your preferences may need to be selected again. Browser controls do not always prevent every type of technology from operating, so settings should be reviewed carefully.

Personal information may be shared where reasonably necessary to provide services, operate the website, process transactions, verify accounts, investigate suspicious activity or meet legal obligations. Recipients may include payment providers, identity and verification providers, technology and hosting providers, security specialists, customer support providers, professional advisers and other service providers that assist with website operations.

Information may also be disclosed where required or permitted by law, including in response to a valid legal request, to protect the safety or rights of a person, or to detect and prevent fraud, misuse or security incidents. Service providers may handle information in Australia or another country, depending on the services they provide and where their systems operate. Appropriate steps are taken to handle information securely and consistently with applicable requirements.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider requirements. No website, online transmission or storage method can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account access details.

Marketing choices

You can choose not to receive promotional communications by using an unsubscribe option included in a marketing message, changing available account preferences or contacting us. You may continue to receive non-promotional messages that are necessary for account administration, security, transactions or important service information.

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information we hold about you. These rights can include asking for access to your information, requesting correction of inaccurate or incomplete information, requesting deletion of information that is no longer required, and withdrawing consent to marketing communications.

Making a data request

To exercise your data rights, ask a question about this Privacy Policy or raise a privacy concern, contact support@cleopatracasino-aussie.com. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, particularly where the request involves account access, personal documents or changes to important information.

• Access: ask for a copy of personal information held about you, subject to applicable exceptions.
• Correction: ask us to correct information that is inaccurate, out of date or incomplete.
• Deletion: ask us to delete your personal information where it is no longer required and deletion is permitted.
• Marketing consent: withdraw consent to promotional communications at any time, where consent is the basis for those communications.

Some requests may be limited or refused where keeping or using the information is necessary for legal obligations, security, fraud prevention, dispute handling, transaction records or another permitted purpose. If information cannot be deleted immediately, we may restrict its use where appropriate. We will handle privacy requests within the time required by applicable requirements and may explain any limitation that applies.

Changes to this Privacy Policy

This Privacy Policy may be updated when services, technology, legal requirements or information-handling practices change. The current version will apply from the date it is published on the website. Players should review this page from time to time to stay informed about how personal information is handled.