Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Games are designed so that outcomes are determined by chance or other game rules, not by skill, persistence or the amount you have already spent. A previous loss does not make a win more likely, and a previous win does not predict what will happen next. Treat every bet as entertainment spending that may not be returned.

Before you play, decide how much time and money you are comfortable using. Only gamble with money available after essential costs such as housing, food, bills, transport and other financial commitments have been covered. Never use borrowed money, money set aside for important expenses, or funds needed by another person. Do not gamble when you are upset, tired, under the influence of alcohol or drugs, or trying to solve a financial problem.

• Set a spending limit before you start and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday spending and household finances.
• Avoid chasing losses by continuing or increasing bets to try to recover money.
• Remember that wins are not income and losses should not be treated as debts to win back.
• Do not gamble if you are under the legal gambling age or if gambling is restricted where you are located.

A useful approach is to decide your limits when you are calm, before opening a game. Once a limit has been reached, stop for the day or for the period you selected. Changing a limit in the heat of the moment can make it harder to maintain control.

Online gambling websites may provide account and safer-gambling tools designed to help players manage their activity. Available features can vary, so review the options shown in your account and use the tools that suit your circumstances. If you are unsure how a tool works, seek clarification through the available customer support channels before continuing to play.

Deposit and spending limits

Where available, set a daily, weekly or monthly deposit limit that reflects an amount you can afford to lose. A deposit limit controls how much you can add to your account during a selected period; it does not guarantee that you will win or prevent money already in the account from being used. Consider setting a conservative limit and reviewing it only after a suitable period, rather than raising it immediately.

Time and activity reminders

Use reminders, session information and account history to monitor how long you have been playing and how much you have deposited or withdrawn. Take planned breaks, leave the gambling website and do something unrelated to gambling. Keeping a simple personal record of time and spending can also help you notice changes in your habits.

Taking a break or closing an account

If you want to stop temporarily, ask about any available cooling-off or temporary account restriction option. If you believe you need to stop for longer, consider requesting account closure or self-exclusion where that option is available. A break is more effective when you also remove saved payment methods, avoid gambling advertising and tell a trusted person about your decision.

1. Choose the restriction or limit that matches your goal.
2. Apply it before gambling continues or before a difficult moment occurs.
3. Do not create another account to get around a restriction.
4. Ask a trusted person to support you in maintaining the break.
5. Seek professional advice if gambling is affecting your wellbeing, finances or relationships.

Gambling can become difficult to control gradually. You do not need to wait for a serious financial loss before asking for help. Warning signs may include spending more time or money gambling than planned, feeling unable to stop, repeatedly trying to recover losses, hiding gambling activity, borrowing money, selling belongings, missing work or family commitments, or feeling anxious, irritable or low when not gambling.

• You regularly think about gambling or plan your day around it.
• You increase the amount or frequency of gambling to achieve the same excitement.
• You return to gambling soon after a loss to try to win the money back.
• You use money intended for bills, food, rent, savings or other necessities.
• You give misleading information to family, friends or others about your gambling.
• You feel shame, stress, sleep problems or conflict related to gambling.
• You have tried to cut down or stop but have not been able to do so.
• You rely on gambling to escape loneliness, pressure, sadness or other problems.

If any of these signs feel familiar, stop gambling and speak with someone you trust. Consider using account restriction or self-exclusion options and seek confidential advice from a qualified gambling support service in your state or territory. Support can also help with budgeting, relationships, stress and other issues connected with gambling. You do not have to manage the situation alone.

If gambling has created financial pressure, avoid taking out new loans or using credit to continue playing. List your essential commitments, pause gambling activity and obtain independent financial counselling. If you feel unsafe, are thinking about harming yourself or another person, or face an immediate emergency, contact local emergency services or seek urgent help.

Gambling is for adults who meet the applicable legal age and location requirements. Do not allow anyone under the legal gambling age to use your account, watch or participate in gambling, or access your payment methods. Keep account passwords, devices and payment information secure, and log out when you finish. You are responsible for activity carried out through your account unless you report an issue promptly through the available support channels.

Use device settings, parental controls and network restrictions to reduce the chance that children or other unauthorised people access gambling services. Do not share your login details, and choose a password that is not easy to guess. If you believe another person has accessed your account, change your password and contact the operator through the support options provided on the website.

People experiencing financial stress, mental health concerns, addiction, grief or pressure from others may be more vulnerable to gambling harm. Gambling should not be used as a treatment for these difficulties. Talking with a health professional, counsellor, financial counsellor or gambling support service can provide practical assistance and a plan for moving forward.

If you are concerned about your gambling, take action early. Stop playing, review your recent activity, set or strengthen account restrictions and tell a trusted person what is happening. You can seek free and confidential information from an Australian gambling support service, including services available in your state or territory and Gambling Help Online. These services can explain available options and help you decide what steps are right for you.

Family members and friends can also seek support. Gambling harm can affect people who do not gamble themselves, particularly through financial stress, broken trust and conflict. Encourage the person to speak with a qualified service, but protect your own finances and wellbeing. Do not lend money to fund gambling or take responsibility for gambling debts without independent advice.

For questions about safer-gambling features, account restrictions or available support options at Cleopatra Casino, use the customer support channels displayed on the website. No gambling service can remove all risk, but planning ahead, using limits and seeking help early can make it easier to maintain control.