Betting Rules

By opening an account, accessing betting services or placing a wager with Cleopatra Casino, you agree to follow these Betting Rules and all other applicable website terms. If you do not understand a rule, you should seek clarification before placing a wager. These rules apply to all bets unless a particular promotion, game, market or product includes additional conditions.

Players must be legally permitted to use betting services in their location. You are responsible for complying with the laws that apply to you, including any age, identity, tax or account requirements. You must provide accurate, current and complete information when registering and must update your details if they change.

Only one personal account may be used unless Cleopatra Casino has expressly approved another arrangement. Accounts must not be opened or operated on behalf of another person. You must keep your login details secure and must not allow another person to place bets using your account. Activity carried out through your account may be treated as activity authorised by you unless you notify the operator promptly of suspected unauthorised access.

Cleopatra Casino may conduct identity, age, payment method, source of funds or other security checks where required. Betting or withdrawals may be restricted while a check is in progress. An account may also be suspended or closed where information cannot be verified, where there is suspected fraud or misuse, or where these rules or other website terms may have been breached.

• You must meet the applicable minimum age requirement before using betting services.
• You must use your own account and an approved payment method held in your name where required.
• You must not use betting services for unlawful activity, fraud, money laundering or other misuse.
• You must not interfere with the website, betting systems, games, results or security controls.
• You should check your bet carefully before confirming it.

A wager is normally submitted by selecting the relevant market, game, outcome or bet type, entering the stake and confirming the transaction. A bet is not accepted merely because it has been selected or displayed on screen. It is accepted only when the betting system records the wager and provides an appropriate confirmation or bet reference.

You are responsible for checking the details of each wager before confirming it. This includes the selected event or game, market, outcome, odds or price where shown, stake, potential return and any applicable terms. Once accepted, a bet generally cannot be changed, cancelled or withdrawn unless the relevant rules expressly allow it or Cleopatra Casino agrees otherwise.

Displayed odds, prices, balances, markets and other information may change before a wager is accepted. A bet may be rejected, delayed or accepted with different terms if the information shown was incorrect, incomplete, unavailable or no longer current. The acceptance record held in the betting system is the primary record of the wager.

Cleopatra Casino may refuse or limit a wager, market or account activity where permitted under its rules. This may occur for operational, security, integrity, legal or responsible gambling reasons. Any applicable stake limits, market restrictions, account limits or product conditions will be shown where relevant. A limit or restriction on one wager does not guarantee that another wager will be accepted.

System interruptions and technical issues

You should not place a wager if your connection, device or the website is unstable. If a technical issue affects the display, submission, acceptance or recording of a bet, Cleopatra Casino may review the transaction and take reasonable steps to correct an obvious error. Transactions that cannot be verified may be voided or otherwise handled under the applicable product rules. Players should retain any confirmation details and contact support through the available website channels if a bet appears to be missing or recorded incorrectly.

You must not exploit a known error, delay, malfunction or vulnerability. If you become aware of a problem, stop using the affected service and report it. Bets or balances resulting from an obvious error may be corrected, cancelled or adjusted in accordance with the applicable terms.

Bets are settled using the official result or outcome applicable to the relevant game, event or market. The source used to determine a result may depend on the product and may be described in the product information or specific market rules. Where a result is changed, abandoned, postponed, interrupted or unavailable, the bet will be handled under the rules for that product and market.

Unless specific rules state otherwise, the result used for settlement is the result available when the market is settled. Later changes, appeals, administrative decisions or amended records may not change a completed settlement. Where no valid outcome can be determined, a bet may be declared void or settled in another way set out in the applicable rules.

Different bet types can have different settlement requirements. For example, a wager may depend on a final result, a particular score, a qualifying condition, a stated time period or an individual participant taking part. You should read the market description before betting, especially where the wording includes terms such as final result, first outcome, outright winner, place, total, handicap, line, round or match.

Where a bet is void, the stake will generally be returned unless the relevant product rules provide another treatment. Where a bet is settled as a winning wager, the return is calculated using the accepted stake and applicable odds, price or payout method. Returns may be subject to account checks, payment verification, applicable limits and any other valid conditions.

Cleopatra Casino may correct a settlement where a clear administrative, technical or pricing error has occurred. If an incorrect amount has been credited, the balance may be adjusted and any related transaction may be reviewed. Players should not withdraw or spend funds they reasonably believe were credited in error.

1. Review the bet confirmation and keep the reference where one is provided.
2. Check the settlement result against the relevant market or product rules.
3. Allow reasonable time for processing, verification and any required security review.
4. Raise a query promptly if the result, stake, return or account balance appears incorrect.
5. Provide relevant information when requested so the issue can be investigated.

Betting should be treated as entertainment, not as a way to make money or recover losses. Only wager money you can afford to lose, set a budget before you begin and take regular breaks. Avoid betting when you are upset, under the influence of alcohol or drugs, or trying to recover previous losses.

Cleopatra Casino may provide responsible gambling tools and support options, which can include deposit controls, session reminders, time-outs, self-exclusion and access restrictions. The availability and operation of these tools may vary. If you choose a restriction, read the instructions carefully and do not try to avoid it by creating another account or using another person's account.

Warning signs can include spending more than planned, hiding betting activity, chasing losses, borrowing money to bet, missing work or personal commitments, or feeling distressed when unable to gamble. If betting is no longer enjoyable or is causing harm, stop and seek help from an appropriate support service or qualified professional in Australia.

Questions, disputes and complaints

If you believe a bet has been accepted, settled or paid incorrectly, contact Cleopatra Casino through the support channel available on the website. Include your account details as requested, the bet reference if available, the date and time, the relevant game or market, the amount involved and a clear description of the issue. Do not send passwords or unnecessary payment information.

The matter will be reviewed against the account records, transaction history, applicable product rules and system information. You may be asked to provide further details or complete an identity check. A complaint may remain open while relevant information is assessed. The outcome and any further review options will be explained through the available support process.

These Betting Rules may be updated from time to time to reflect changes to services, systems, legal requirements or operating procedures. The current version published on the website applies when you use the relevant service. If any part of these rules conflicts with a specific product rule or the general Terms and Conditions, the applicable order of priority will be determined by those documents.